Refund & Return Policy
We want you to be completely satisfied with your orthopedic seating support. Below are the parameters and instructions regarding refunds and returns.
60-Day Money-Back Guarantee
You have 60 calendar days from the delivery date of your item to request a return and refund. If 60 days have gone by since your delivery, unfortunately, we cannot offer you a refund or exchange.
Our guarantee is designed to give you sufficient time to test the ergonomic alignment of the contoured wedge design and feel the temperature regulation of the cooling gel layer.
Conditions for Returns
To ensure eligibility for a refund, your contoured seat cushion must be in clean, hygienic condition, free from permanent stains, odors, or physical damage. We want you to sit on it and test it to experience the relief, so it does not need to be in unopened packaging. We request it is returned in its original box (or similar secure packaging) along with your order details.
Returns that show extreme damage, clear signs of abuse, or have been permanently stained or soiled will not be accepted for safety and hygiene reasons.
Return Shipping Fees
Under our standard policy, the buyer is responsible for return shipping costs. However, we strive to make returns as smooth as possible—simply email support@bouyaik.com and our team will provide you with the nearest return address and assist you through the process.
How to Initiate a Return
To request a return and refund, please follow these steps:
- Request Approval: Send an email to our support team at support@bouyaik.com with your order number and reason for the return.
- Receive Instructions: Our team will review your request and send you the return mailing address instructions within 24-48 business hours.
- Ship the Package: Pack the cushion securely in its original box and ship it to the address provided. Please email us the tracking code once shipped.
- Inspection & Refund: Once we receive and inspect the cushion, we will send you an email confirmation. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
Support Contact
For any questions regarding our return process, shipping timelines, or product care, do not hesitate to contact our dedicated support team:
- Email: support@bouyaik.com
- Response Time: Within 24 business hours (Monday to Friday)
- Fulfillment Address: Provided upon return approval.